Colorado Case Company respects the confidentiality of your personal information and privacy
of your shopping experience. Your personal information will never be sold or given to a third
party. It will only be made available to those directly involved in the transaction of your order
and specifically for the purpose of order management and payment protection. We do send a monthly newsletter to everyone who orders from us, or our affiliates. Each email has specific information about how to easily opt-out from any future mailings.
Protecting Your Payment Information
Colorado Case Company employs key security measures to protect your privacy and bank card
information. We use the strongest consumer-to-merchant encryption available (SSL) to protect
the transmission of bank card data from your computer to our online storefront. We also use a
secure commerce messaging protocol between our site and those who process your
transactions to ensure privacy of your information. All data transferred between our site and
Authorize.net, our transaction services provider, uses tamper-evident encryption and
authenticated messaging that makes it impossible for anyone to tamper with your data without it
being detected and ensures only trusted parties are sending and receiving transaction
information. Further, an audit trail exists for every transaction. Neither Colorado Case
Company, nor other "Protected Buy" merchants can deny processing a transaction through
Authorize.net. Your payment information cannot be used without a record of the transaction
being logged and traced to the requesting merchant.
Detecting and Preventing Credit Card Fraud Before it Happens
To afford you continued shopping convenience and ensure the ongoing health of our business
we use a variety of services to ensure you are fully protected. These services helps detect high risk
transactions and prevent credit card fraud before it happens-with negligible impact on legitimate
purchases. Using this service we are able to identify high risk transactions and decide in a fair
and timely way whether or not to continue processing the order. This service helps to protect
you from unauthorized use of your payment information at all "Protected Buy" member sites.
The Transaction Information We Collect and How is it Used
Colorado Case Company collects information during your transaction which makes it easier to
process and fulfill your order in a quick and convenient manner. Depending on the transaction
type and how frequently you shop at our site, we may request your credit card number and
expiration date to complete your transaction; a shipping name and address to ensure proper
delivery; a billing name and address, and email or phone number to contact you in case of
problem with your order or a billing issue.
Sometimes your order information is compared with data from a trusted service to identify
potential misuse of credit card information and high risk orders. For example greater scrutiny
may be required if the billing and shipping address do not match. Such an order could be a
legitimate gift purchase, but it could also be symptomatic of a fraudulent order. For your
protection as well as ours, we initiate card holder verification calls when the order appears to
have a higher level of risk.
How We Validate Customer and Payment Information
Colorado Case Company aspires to process your credit card transaction, as well as your
complete order, swiftly and accurately. Simple validity checks are performed on customer
information make sure that zip codes, area codes and addresses match up. These procedures
help to identify mistakes that can cause shipping errors or result in declined credit
authorizations, and may uncover fraudulent transactions. Once the card data is entered
accurately, it is validated with your bank using the secure messaging procedures noted
Please Contact Colorado Case Company if Your Purchase is Declined
In the unlikely event your order is declined, Colorado Case Company encourages you to discuss
the situation with one of our service representatives. We will promptly process your order if we
have declined it in error, and take measures to streamline your future purchases. If we are not
able to authorize purchase, we believe you are entitled to know the reasons why and will be
happy to discuss the matter with you. If you have questions, please contact our Customer Service Department.
Making a Claim
Should you discover unauthorized charges on your credit card within 60 days of your purchase,
1- Report the charges to your credit card company immediately.
2- Report the charges to Colorado Case Company's Fraud Department. If the fraudulent
charges resulted through no fault of your own, we will then credit your credit card up to a
maximum of $50 and send you a letter that confirms our reimbursement.